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Frequently Asked Questions

Find answers to common questions about EpicGlo products and services

About EpicGlo

What is EpicGlo?

EpicGlo is a modern herbal and wellness store offering carefully selected nature-inspired products for everyday personal care, beauty, and wellness routines.

Are EpicGlo products herbal or natural?

Product formulations differ from product to product. Please check the individual product page and packaging for the complete ingredient information and product-specific details.

Where are your products sourced from?

EpicGlo works with suppliers and fulfillment partners to source and ship products to customers. Product-specific manufacturer, packer, importer, and country-of-origin information will be provided where applicable.

Orders

How do I place an order?

Select your product, choose the required quantity or variant, add it to your cart, and complete checkout using the payment method available for your location.

Can I cancel my order?

Order cancellation may be possible only before the order has been processed or dispatched. Once an order has entered processing or shipment, cancellation may no longer be possible.

Contact us as soon as possible after placing an order if you need to request a cancellation.

Can I change my shipping address?

Please contact us immediately after placing your order. We can only change the address if the order has not yet been processed or dispatched.

Payments

Do you offer Cash on Delivery?

Cash on Delivery may be available for eligible products, locations, and orders. Availability is determined at checkout.

What payment methods do you accept?

Available payment methods are displayed at checkout and may include prepaid online payment methods and Cash on Delivery where available.

Shipping

How long does delivery take?

Typical delivery times are approximately 5–10 business days after dispatch, depending on the destination, courier, product availability, and other logistical conditions.

Remote areas may require additional time.

How do I track my order?

Once your order has been shipped, we may provide tracking information by email, WhatsApp, SMS, or through the order-tracking facility available on our website.

Why has my tracking information not updated?

Courier tracking may sometimes take time to update after pickup, during transit, or between courier hubs. If there has been no update for an extended period, contact EpicGlo support.

Returns & Refunds

Can I return an opened herbal, personal-care, skincare, haircare, or hygiene product?

Generally, no. For hygiene, safety, and product-integrity reasons, opened, used, altered, tampered-with, or partially used products are not eligible for return.

Can I return an unopened product?

Only where EpicGlo's stated return conditions apply and where the product is eligible for return. Contact us before sending anything back.

What happens if I receive the wrong product?

Contact us as soon as possible with your order number and clear photographs/videos of the product and packaging. If the error is confirmed, EpicGlo will review the appropriate resolution.

What if my product arrives damaged?

Contact us promptly after delivery and provide clear photographs/videos of the package and damaged product. We will review the case and determine the appropriate resolution.

Are all products non-refundable?

Opened, used, tampered-with, or hygiene-sensitive products are generally non-returnable and non-refundable. This does not remove any rights or remedies that may apply under applicable law.

Who pays return shipping?

Where a return is approved, return-shipping responsibility will depend on the reason for the return and EpicGlo's instructions.

Product Use

How should I use my product?

Follow the usage instructions on the product page, packaging, and manufacturer instructions. Do not use a product in a way that differs from its intended use.

Can I use herbal products to treat a medical condition?

EpicGlo products should not be treated as a substitute for professional medical advice, diagnosis, or treatment unless the product is specifically regulated and represented for that purpose.

What if I have sensitive skin or allergies?

Review the complete ingredient list before use. Perform a patch test where appropriate and discontinue use if irritation occurs. Consult a qualified healthcare professional when necessary.

Support

How do I contact EpicGlo?

You can contact us through the contact information listed on our website.

Please include your order number when contacting us about an order so that we can assist you more quickly.

How long does customer support take to respond?

We generally aim to respond within 24–48 business hours, although response times may vary during weekends, holidays, sales, or periods of high volume.

Shipping Policy

Effective Date: 20 August 2026

EpicGlo works with suppliers, fulfillment partners, and courier services to deliver products to customers across eligible locations in India.

Orders are generally processed within 1–3 business days after successful order placement or payment confirmation.

Cash on Delivery orders may be subject to additional verification before processing.

Processing times may increase during sales, holidays, product launches, inventory disruptions, or other high-volume periods.

After dispatch, typical delivery time is approximately:

5–10 business days

Actual delivery time may vary depending on:

Delivery location;
Courier availability;
Supplier/fulfillment location;
Product availability;
Weather;
Public holidays;
Remote-area delivery;
Transport disruptions; and
Other circumstances outside EpicGlo's reasonable control.

Shipping charges, if any, will be displayed during checkout before the order is completed.

EpicGlo may offer promotional free-shipping thresholds from time to time.

Any free-shipping offer will be subject to the conditions displayed at the time of purchase.

Once your order has been dispatched, tracking information may be shared by email, SMS, WhatsApp, or through the order-tracking facility available on our website.

Tracking updates are controlled by the courier and may not appear immediately after dispatch.

EpicGlo is not responsible for delays caused by circumstances outside our reasonable control, including:

Courier delays;
Severe weather;
Natural disasters;
Public holidays;
Transport interruptions;
Incorrect or incomplete customer addresses;
Restricted delivery locations;
Operational disruptions; or
Other unforeseen logistical events.

We will reasonably assist customers in tracking delayed shipments.

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping costs may apply if re-shipment is requested.

Couriers may make multiple delivery attempts depending on their policies.

Customers should remain available at the provided address and respond to courier communication where required.

Repeated failed delivery attempts may result in the shipment being returned to the supplier, warehouse, or courier facility.

Cash on Delivery may be available only for eligible products, locations, and order values.

COD availability is determined at checkout and may be withdrawn or limited for certain orders.

If your package appears visibly damaged at delivery, inspect it as soon as possible and document the condition with clear photographs/videos.

If the product itself is damaged, contact EpicGlo promptly with your order number and evidence.

If you receive an incorrect or incomplete order, contact EpicGlo as soon as possible.

Provide:

Order number;
Photographs/videos of the package;
Shipping label;
Product received; and
Description of the missing or incorrect item.

We will review the issue and provide the appropriate resolution where the claim is verified.

Unless specifically stated on the product page or checkout, EpicGlo currently focuses on eligible deliveries within India.

Some products may be shipped directly from an EpicGlo supplier or fulfillment partner.

This means the packaging, shipping origin, courier, and delivery timeline may vary between products and orders.

However, EpicGlo remains responsible for communicating the applicable order and shipping information to customers.

Delivery estimates are estimates only and are not guaranteed delivery dates unless explicitly stated otherwise.

For shipping assistance, contact EpicGlo through the contact information shown on our website.

Please provide your order number when contacting support.

EpicGlo — Nature's Touch, Your Glow.

Return & Refund Policy

Effective Date: 20 August 2026

At EpicGlo, products that are opened, used, tampered with, altered, or partially used are non-returnable and non-refundable, particularly personal-care, skincare, haircare, wellness, and hygiene products.

We may accept a return or provide a refund/replacement only if you receive a damaged, defective, incorrect, or materially different product. Contact us promptly with your order number and clear photos/videos of the product and packaging.

All returns require prior approval from EpicGlo. Do not ship anything back without our instructions.

Approved refunds are processed through the original payment method or another suitable method. COD refunds may require bank/payment details.

Change-of-mind returns are not accepted after a product has been opened or used.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

EpicGlo — Nature's Touch, Your Glow.

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