Home page

The following cannot be returned:

Your satisfaction is our priority.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Return Eligibility

Items must:

Be unused and in their original condition.
Be returned in the original packaging.
Include all accessories and documentation.

Non-Returnable Items

Gift cards
Personalized products
Final sale items
Hygiene or personal care products once opened

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will provide a replacement or refund when appropriate.

Refunds

Once your return is inspected and approved, refunds are issued to your original payment method within 5–10 business days.

At EpicGlo, we are committed to delivering your order safely and efficiently.

Processing Time

Orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding public holidays.

Shipping Time

Estimated delivery times:

United States: 5–12 business days
Canada: 6–14 business days
United Kingdom: 5–10 business days
Australia & New Zealand: 6–14 business days
Europe: 6–14 business days
Other countries: 7–18 business days

Delivery times are estimates and may vary due to customs, weather, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout. Free shipping promotions will be displayed on the website when available.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

Incorrect Address

Please ensure your shipping address is correct before placing your order. EpicGlo is not responsible for delays or additional shipping costs resulting from incorrect addresses.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.